Question 1

Can I use Cast to Sonos on multiple devices?

Accepted Answer

Yes! Your subscription works across all your Chrome browsers where you're signed in with the same Google account. You can use it on your laptop, desktop, and any other device with Chrome.

Question 2

Can I upgrade or downgrade my plan anytime?

Accepted Answer

You can change plans at any time. Upgrades apply immediately and prorate where applicable; downgrades take effect at the next billing cycle.

Question 3

Do you offer refunds?

Accepted Answer

We offer refunds for accidental purchases or technical issues we cannot resolve. Contact support within 14 days with your order ID.

Question 4

Is there a family or business plan available?

Accepted Answer

At the moment we provide individual licensing. Team / family plans are being evaluated; reach out if this interests you to help us prioritize.

Question 5

Is video sync really fixed across all plans?

Accepted Answer

Yes. All plans include automatic video synchronization compensation for Sonos buffering so playback stays aligned.

Question 6

What's the difference between the audio quality levels?

Accepted Answer

Free: 192 kbps mono. Stereo: 256 kbps stereo. Hi‑Fi Premium: 320 kbps stereo. Higher tiers add true stereo separation and higher‑bitrate fidelity.

Question 7

What websites and audio sources are supported?

Accepted Answer

Any site that plays standard HTML5 audio/video in Chrome: YouTube, Twitch, podcasts, music services, embedded players and more.

Question 8

Why do higher quality plans cost more?

Accepted Answer

Higher tiers require more bandwidth, processing and ongoing maintenance for advanced features like stereo handling and latency tuning.

Choose Your Streaming Plan

Free

Stereo Streaming

Hi-Fi Premium

Frequently Asked Questions